Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive an email confirmation with tracking details once your order has shipped.

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Shipping Rates & Delivery Estimates

• Standard Shipping (U.S.): 3–7 business days.

• Free Shipping: Orders of $50 or more within the U.S. automatically qualify for free standard shipping.

• Shipping costs for orders under $50 will be calculated and displayed at checkout.

• International Shipping: Currently not available (if offered in the future, rates and times will vary by country).

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Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.

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Delays & Exceptions

• Delivery times are estimates and may be affected by carrier delays, weather, or holidays.

• Terraza2 is not responsible for delays outside of our control, but we will assist in tracking your order if needed.

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Lost or Damaged Packages

• If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will work with you to resolve the issue.

• If your package is lost in transit, please reach out to us so we can help file a claim with the carrier.

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Contact Us

If you have any questions about shipping or need help with your order, contact us.